Conflicts are a part of life.
Chances of conflict are much higher at a place where people gather,
albeit at home or work. Reasoning for
conflict is situational, with each person having unique opinions which often
cause misunderstanding. Different
values, opinions, and priorities are the main cause of conflict. The other cause appears when people want to
change the world and not themselves.
Nursing is a sensitive profession where conflicts occur not just with
colleagues, but patients too. It is said
that 25 to 40 percent of nursing managers spend their time dealing with
conflicts. Priority is then given to
employees who know how to deal with conflicts opposed to causing a manager a
headache. Learning how to deal with
disputes raises the chances of promotion in this profession.
Being Indulgent
This tactic is used to maintain the relationship at any cost. It may be used in case you’ve realized you're
wrong when the problem is more important to others, and when you want to
demonstrate rationality. On the
contrary, if you rely on this style too often, you may be considered weak or
fearful.
Compromise
Compromising on an issue can be useful in finding a temporary solution
to a complex issue, or to help save time.
It’s best for issues that are mild to severe, and could be beneficial in
case both parties have equal power in the company’s hierarchy
Overusing this style may cause negative consequences. People start considering such a person to
have no firm values, which can lower your reputation.
Collaboration
This is a much better solution in many respects. The main purpose is to find a mutual
solution. Collaborating on an issue
contains a high amount of assertiveness and cooperation, as both parties try to
merge perceptions and work through a conflict.
This is considered the most effective tactic of managing conflicts.
Avoiding
Avoiding a conflict is not normally advised. This taxtic can be used in different
situations, such as to take time to allow people to cool down, or gather more
information. Experts advise the use of
this criteria only when the issue is not very important.
Competing
Considered a negative way of managing a conflict, this situation
involves winning at any cost, whether you are right or wrong. Having a high rank may benefit you in this
regard but it will not drive long-term benefits. A manager, who uses this technique more
often, will definitely end up with a team of nurses who are indecisive, and
prone to withhold feedback.
Related: Nursing Transformation
Deal with the conflict
Avoiding the conflict is most preferred. Many nurses often quit their jobs due to
conflicts, instead of trying to find a proper solution. It may lead you to feel guilty, stress and
anger. Deal with a conflict imposes
better effects on health and emotions.
It will help you become a better team leader, and in turn a nicer
person. You’ll be encouraged by
colleagues and people who will give you more respect.
Talk to the person
directly
This may be harmful in a few situations, but is considered the best
way of solving a conflict. It is more
effective than other solutions because it lets you exchange information
directly. The problem can easily be
resolved by shaking hands, smiling, and hand gestures and body language. You can also observe the reaction of the
other party this way.
Apologize if necessary
Try to recall the situation and person guilty of causing the conflict.
If the fault is your own, there is no harm in apologizing.
Always keep these tactics in your mind in order to resolve an
issue. Your profession requires
politeness. So always try and be polite
with colleagues and patients. Politeness
will help prevent future conflicts.
Related: International
Nurses Association
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