International Nurses Association

Most people have no idea just how much of an impact non-verbal communication has on someone. If a person was walking toward you, saying “Hello, how very nice to meet you!”, it sounds quite pleasant. However, if that person came toward you with hands in the air and an aggressive stance with wide eyes and looking as though they are ready to attack, how would you feel?  Which would you base your reaction on: the kind words, or the intimidating gesture? Obviously, the physical communication prevails in this case. It goes to show that when you communicate with others, especially patients, you should learn to combine body language with what you are saying. Providing the Patient Information The attending physician often leaves orders with the nurses, who then must convey the information to the patient. Depending on the information to be delivered, basing your delivery method on the news itself is often the best way to advise the patient. If the patient is facing a test or procedure and