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Accommodating Patients - International Nurses Association

How far do you go as a nurse to accommodate you patients?  Do you go far enough?  How much is too far? The number one reason that there is often difficulty in this particular area is that not all nurses interact the same way with patients. Scenario Mr X is a patient that has been admitted for some time. He is unable to do some things for himself, and will occasionally ask for assistance. He spoke with his nurse regarding his toenails, and said that they needed to be clipped. The nurse did as he requested, and clipped his nails. Several days later he mentioned wanting to shave, however his hand was unsteady.  Again, his nurse assisted him. A couple weeks later Mr X had a different nurse, and requested that she cut his toenails and help him shave. This nurse knew all hospital rules and regulations, and she knew that nurses were not to cut nails or assist with shaving. There was in fact specialty staff to do this. When she advised the patient of this, he was very upset, saying, the oth