In the healthcare
sector where in the quality of care is directly proportional to patient
satisfaction, nurses play a very important role in keep up the metrics. Nurses are healthcare providers working most
closely with the patients, dealing with the physical, mental and emotional
ailments of the patients and being by the side of the worried families. They work day and night, standing on their
feet for long hours and lifting heavy loads that eventually leads to their
burnout and fatigue.
In any healthcare
setup the nurses are at the forefront leading the hospital mission to reduce
patient’s suffering and deliver constant care and support to ease the
suffering. The National database of
nursing quality indicators provide continued evidences that show the relationship
between quality nursing and patient outcomes.
The survey conducted includes participation from over 2,000 US hospitals
and aims at measuring parameters like nursing quality, nurses job satisfaction
levels, assessing the nurse work environment, assessing the staffing levels and
improving reimbursements under current pay performance policies.
Hospitals that have
higher number of satisfied nurses in turn have better patient satisfaction as
happier nurses are able to pass on their satisfaction to the patients. When the nurses get respected for their jobs
from the health care setup, they feel more responsible towards their patients
and they are able to engage with their patients better.
Nurses who are
happy in their jobs are more found more attentive while on duty and the
mistakes made are much lesser. which in turn improves their productivity.
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Hospital business
is growing competitive but more than facilities it is the employees working in
these health care setups that win patient recommendations. Since the patients are empowered with greater
choices of investing in the hospital of their choice, the healthcare set ups
that invest right in their employees tend to come out as winners. As per a survey conducted, every 10% of the
nurses reporting job dissatisfaction, costs the healthcare setup patient
recommendations by 2%.
Technology can be
used as a strength in creating a setup that focuses on its employees. Systems should be implemented that create a
positive working environment supporting learning for its employees. Few ways of incorporating employee
satisfaction through technology include self scheduling, increased productivity
and data driven staffing.
In other words
health care setups that focus on their nurses giving them a conducive work environment
are likely to experience: a substantial increase in the quality of care offered
by the nurses; increase in nurse retention; increase in more number of nurses
willing to join the hospital. Since, happy nurses result in happy patients it
is important that healthcare setups pay attention to minute details that can
better the life of the nurses working in the hospital resulting in better
levels of satisfaction.
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